Introduction
This Privacy Policy describes how ZoTech collects, uses, stores, and protects information when users (“you”) use the ERP Platform (“Service”)
We are committed to protecting your data and complying with applicable data protection regulations.
Information We Collect
Business & Account Information
- Company name, business registration details
- User name, email address, phone number
- ERP system identifiers
Platform & Integration Data
- Store information from E-commerce Center
- Products, SKUs, pricing, inventory levels
- Orders, order statuses, fulfillment data
- Customer information obtained from orders (name, phone, address)
- Lead and message data from social platforms
Technical Information
- IP address, browser type, device information
- System logs, API request logs, error logs
Purpose of Data Usage
We collect and use data solely to:
- Enable synchronization between ERP systems and connected platforms
- Process orders, inventory updates, and fulfillment statuses
- Provide reporting, analytics, and operational insights
- Improve system performance, security, and reliability
- Provide customer support and technical assistance
We do not sell or share user data for advertising purposes.
Data Sharing & Third-Party Services
Data may be shared only with:
- Connected platforms (e.g. logistics services) as required for synchronization
- Cloud infrastructure providers for hosting and data storage
- Authorized partners under confidentiality agreements
All third parties are required to comply with data protection standards.
Data Storage & Security
- Data is stored on secure servers with access control
- Data transmission is encrypted using industry-standard protocols
- Access to production data is limited to authorized personnel
User Rights
- You have the right to:
- Access, update, or correct your data
- Request data deletion or export
- Revoke platform permissions at any time
- Access, update, or correct your data
- Requests can be submitted via official support channels.